VinClub Handbook

Depending on the card level, customers will have different incentives. Customers can refer to the website for details on card level benefits and applicable systems: https://www.vinpearl.com/vi/vinclub.

An online card is attached to the customer's profile on the MyVinpearl app, functioning as a physical card.
Vinpearl encourages customers to use online cards for enhanced convenience.

Each customer owns only one (01) card number code.

- For online account registration via Website/App: customers can use the benefits of Pearl member right after the successful registration.
- For customers buying VIP Pearl premium cards: the account will be activated 03 working days after registering for card activation. Customers can log in for the online card to use the benefits immediately.

Customers can check the card transaction history directly on My Vinpearl application through VinClub Members section.

Membership card can be upgraded in the following cases:
- Customers accumulate enough transaction value to satisfy the upgrade conditions:
+ Reach to 50 million VND accumulated value: Platinum Member
+ Reach to 100 million VND cumulative value: Diamond Member
+ Customers will upgrade as soon as they accumulate enough transaction value in the calendar year (from January 1 to December 31)

As soon as the customers successfully place the online service, the transaction will display in the Transaction History section.
After the Customer finishes using the service, the transaction will display in the Accumulated history section

Accumulated value only applies when customers book directly with Vinpearl.

We are sorry. The room-related surcharges do not apply in this case.
However, member benefits apply to all other services at the properties.

The customer's account will not be deactivated but will be maintained at the lowest membership tier, which is the Member tier.

For checking the expiry date of the VinClub card, please visit our website Vinpearl.com or MyVinpearl application then follow the below steps:
- Sign in your account
- Access "Account" section

VinClub is the Vingroup's Loyalty Program, offering many top-class privileges to customers.

All customers who have transactions in the Vingroup ecosystem (buying Vinhomes houses, buying VinFast cars, traveling to
Vinpearl, taking XanhSM taxis, going to Vinschool, getting medical treatment at Vinmec, renting Vincom Retail booths or having
children studying at VinUni will be deployed after 08/08) can join VinClub and accumulate VPoints (depending on membership level).

Foreigners enjoy full benefits and incentives, applicable in Vietnam.

All customers must register an account after downloading the app and accessing it for the first time

How to register an account on the VinClub app

Step 1: Download the VinClub app on the App Store or Google Play
Step 2: Register a VinClub account using your phone number or email
Step 3: Enter the OTP code sent to your phone number or email
Step 4: Set up personal information including Full name, Login pin code and Complete registration
How to log in to your account on the VinClub app

Step 1: Enter your registered phone number or email
Step 2: Enter the pin code
Step 3: Enter the OTP code sent to your registered phone number or email and click confirm to access

VinClub has 4 levels: Member - Gold - Platinum - Diamond

Minimum required information for membership includes: (1) Full name, (2) Email or Phone number

Customers can only edit the following information: Gender, address. For other information, customers need to contact customer service for support.

Official information about VinClub is available at: vinclub.vn, Fanpage: VinClub, Hotline: 1900 232389 - extension 2

Customers with email/phone number registered with member companies in Vingroup ecosystem can link brands to unify VinClub card level.

Step 1: Go to the account screen
Step 2: Click on "Link brand account" in the Settings menu
Step 2: Enter the email/phone number that registered the account with the brand
Step 4: Enter the OTP verification code for the phone number/email just entered
Step 5: Confirm the link & link the brand successfully

See details at: https://vinclub.vn/ or contact hotline 1900 232389 extension 2

No, customers need to spend and accumulate transactions to upgrade the card level.

The cardholder presents the physical card or the online card (on the MyVinpearl app) at the front desk or service points along with an identification document proving membership card ownership (with the same name as the cardholder) upon arrival to enjoy the privileges.
Cardholders who have updated their profile picture on the app for authentication do not need to present identification.

We are sorry. But the card, which successfully has registered and paid for, will not be refunded or transferred in any case.

The customer has to register at least 03 days in advance for the best support.
The notice: To proactively choose the desired period of stay, please make a reservation on the website vinpearl.com or MyVinpearl application.

As stated in the regulation, the Cardholder is required to stay. In case the Cardholder is not present at check-in time, the complimentary night benefit will not apply.

All reservations have a cancellation policy included. Customers can double-check in the booking confirmation email.

The cardholder need to present when using service

No. You can. The number of rooms booked under the benefits members is not limited, but members need to be present when using the service.

The group will pay the difference amount between the public rate and discount rate.

Unfortunately, the accumulation of transactions is only processed when the owner shows the card. Please kindly install the MyVinpearl application to use the card online without a physical card.

Rất tiếc, việc tích lũy giao dịch chỉ áp dụng cho Khách hàng có xuất trình thẻ. Khách hàng có thể cài ứng dụng My Vinpearl để sử dụng thẻ trực tuyến mà không cần mang theo thẻ vật lý.

The membership card can issue to all customers living in Vietnam, including foreigners who hold Vietnam residence cards.

The card is only issued for individual customers, not for the company. In case the customer uses the card to book events or conferences, the cardholder must be present.
The discount is only applied for F&B service and not for setting-up service like AV system, flowers,...

Customers provide the card number and cardholder's name. Our consultants will check the information and assist with service booking.
When customers check-in at the property, please show a physical card or an online card with an identification document for the receptionist to verify. If the customer cannot present all the documents, the customer will pay the difference between public rate and membership discount rate.

Customers may own different benefits depending on the membership tier.
Please kindly check out more detail at: https://www.vinpearl.com/en/vinclub.

Please sign in on the Vinpearl Website/ MyVinpearl Application and follow the below steps:
- Check out "My benefits" in the Account section
- Choose "Complimentary night" and redeem click
- Select the property, number of guests, check-in/ out date
- The complimentary night will display at "0 VND" for App and "1 VND" for the website
- Select the room type, package, and reserve booking.

The complimentary night (s) are not applied at Luxury properties and during peak season (following each property's policy)

- The complimentary night would only apply to the Standard room and can be upgraded upon availability. Customers can pay extra for a guaranteed upgrade.
- The complimentary night is applied to a maximum of 2 adults and 02 children under 04 years olds.

The customer would pay for additional surcharges and get discounts base on the membership tier.
Please provide the reservation number and Member ID to the hotline agent or present your card to the receptionist for benefit redemption.

Vinpearl does not limit the number of rooms to be booked by the member. However, the member needs to present at the time of using services.

We are regret. The member benefit would only apply to dining at restaurants.

Complimentary night would only apply to:
- Customers who accumulate enough transaction value and are upgraded before 08/08/2024
- VIP customers are given cards depending on each program

Customers can use the VinClub card to get discounts for services at all facilities of the Vinpearl Hotel chain. However, the membership benefits are not applicable to:
- Alcohol products
- Almaz Phu Quoc
- Peak season according to the Hotel's information
For details, please see the "VinClub applicable services" section on the Vinpearl website.

Customers can accumulate 100% of the transaction value after the discount for the services provided by Vinpearl. Other services do not include in the accumulated value provided by Vinpearl's partners

Yes, you can. All online or on-site transactions placing directly with Vinpearl are eligible for accumulation and used to qualify for the membership tier.
Note: Not applicable to products/services provided by other suppliers such as air tickets, tours, etc.

The system relies on the accumulated transaction value of the customer's spending in the most recent calendar year to determine the card's rank after the gift card expires. Customers must make enough transactions according to the card's conditions to continue maintaining the card.

Hotel and entertainment services: customers can get discounts on the best rates, including promotional prices.
Other services included golf, F&B services...: Not applicable with other promotions.

Membership benefits are only applicable to the presence of the cardholders.

The complimentary airport pickup service is only applicable to customers having Diamond cards when booking at Vinpearl with:
- Unlimited times to apply
- Only applicable for properties providing airport shuttle service
- Shuttle bus

Early check-in and late check-out will be subject to actual room availability.
If the properties have available rooms, customers can check in early after 10 am and late check-out before 4 pm.

If you pay for the booking by bank transfer to Vinpearl, the front desk will accumulate the booking value to the customer's account at the time of check-out.

This is a membership program of Vinpearl company. You can register and pay the prescribed fee to join.

When owning a Vinpearl membership card, the customer is entitled to many benefits across services in the Vinpearl ecosystem, including:
- Vinpearl
- VinWonders
- Vinpearl Golf
- Vinpearl Safari
- VinKE
- Aquarium
- Almaz culinary system (Not including Almaz Phu Quoc)
- Akoya Spa
- Vincharms
And other brands/services will be launched in the near future (will be updated on website https://www.vinpearl.com/pearlclub)

1. Please visit the website vinpearl.com.
2. Login with a registered email to activate membership card
3. Select hotel, time, number of adults, children + enter Code (sent via customer's email before that) in the box of promotion code
4. Payment of 1000 VND - symbolic fee for account confirmation.

When owning a membership card, the customer is entitled to these following benefits:
- Complimentary nights (applicable for standard room) (maximum 02 nights, not including Luxury hotels, including free ticket for VW/SAF/Water Park, not applicable during peak periods of each hotel)
- Discount on Accommodation service (10%)
- Discount on Tour & Experience service packages (5%)
- Discount on Golf courses (green fee) (50%)
- F&B privileges : 25% discount for 1 person; 50% discount for 2 persons; Free for cardholder for group of 3 persons and above.
- Discount on Spa services: 30%
- Discount on Retail products at Spa: 20%
- Discount on Swimming pool, fitness center: 20%
- The optional benefits through the entire validity period of the card.

The Pearl Club membership program is designed to bring the best promotions to its members, so when using the F&B service, the cardholders can enjoy individual privileges. Specifically, with each invoice:
- Discount 25% if there's only the cardholder
- Discount 50% if the cardholder accompanies 01 person
- From 03 persons or more: free for cardholders
The discount benefit equates to free for the cardholder. Membership discounts are also applicable for breakfast, lunch and dinner at Vinpearl's restaurants.
Each bill can apply 01 membership card only.

Customer can register and pay membership fee at:
- https://www.vinpearl.com
- At Vinpearl facilities and brands in the Vinpearl ecosystem.
- Through Vinpearl's agents or sales staffs.

The card will be delivered to the customer's home within 07 to 10 working days since receiving the successful activation email.

Please contact the Hotline 1900232389 (extension 3) or email: [email protected] for support.

- The cardholder's complimentary night benefit applies to standard rooms, up to 2 adults and 2 children under 4 years old in accordance with Vinpearl's regulations.
- Surcharge for the 3rd person is calculated according to regulations and discounted according to member price.

- The complimentary night is not applicable in the peak period, otherwise, it is applied for free in all other periods according to room availability and Hotel Regulations.
- Other surcharges (3rd person, upgrade...) are calculated according to Vinpearl's price policy with a 10% member discount.