FAQ

The Vinpearl website provides all-inclusive products or services include:
1. Hotel & Villa Accommodation
2. Flight ticket
3. Accommodation + Flight Ticket Combo
4. Voucher (Resort, Tours, VinWonders tickets)

Steps to get the latest updates on best offers:
1. Put your email in the registration section at the website footer to receive newsletters.
2. Register as a member by clicking the "Sign-in" button at the top right of every page.
3. Join Pearl Club Membership to receive the most special promotions for Cardholders.
4. Get an update on the ""Special Offers"" page of Vinpearl's website.
5. Follow up Fanpages of Vinpearl/VinWonders/Vinpearl Golf and Destinations.

VinID VIP card is not applicable for discounts. You will receive these following rewards:
✔ Earn 5% of the service value if buying at the published price (not applicable in conjunction with other promotions)
✔ Free early check-in after 10am or late check-out until 4pm, subject to room availability
✔ Free upgrade, subject to room availability

The Customer Service Center will receive information, check with relevant departments and respond to customers within 48 working hours

Other special requirements such as high floor room, adjoining room, room decoration ..., will be provided depending on the Hotel availability at the time of check-in.
Please contact our Customer Service Call Center at 1900232389 (extension 3) for support.

Vinpearl currently has only 01 official website: https://www.vinpearl.com/

1. For prepayment, there arre 2 options: Bank transfer or Online payment via Website
2. Onsite Payment: Unless paying by credit card, cash or otherwise agreed in writing, Customer/Partner will make the payment directly to the hotel account.
For details of current payment account, please refer to: https://www.vinpearl.com/en/payments-regulations

Please send your feedback to email: [email protected]

The average time of the refund process is about 30-45 days after receiving the Customer's request.