Dispute and complaint resolution

DISPUTE AND COMPLAINT RESOLUTION POLICY

Measures and mechanisms for resolving disputes and complaints on the Website:

• Mutual agreement
• Referral to legal authorities
• Other forms

Vinpearl Golf is responsible for resolving Customer complaints related to products/services provided by Vinpearl Golf on the website: https://vinpearl.com/vi/vinpearl-golf

Vinpearl Golf will receive/handle complaints arising after receiving notification from customers regarding transactions for purchasing products/services on the website: https://vinpearl.com/vi/vinpearl-golf

Customers have the right to request protection from competent authorities in cases where disputes with Vinpearl Golf are not satisfactorily resolved.

In specific cases, we will require customers to be responsible for providing accurate tangible and intangible information regarding the complaint issue or arising conflict that needs to be resolved and for which the Customer identifies themselves as having suffered damages.

Vinpearl Golf will resolve disputes according to the following process:

Step 1: The Customer Service Department or the Sales Department will receive Customer complaints. These Departments will proactively handle them promptly and immediately provide outcomes of complaint resolution based on the Policies announced by Vinpearl Golf.

Step 2: In cases that are complex or not stipulated in the policies announced by Vinpearl Golf, the Customer Service Department/Sales Department will commit to responding to the Customer within no more than 7 working days.

Step 3: Forward the complaint resolution result to the relevant departments for implementation (Sales Department, Consulting Department, etc.) and call to confirm with the Customer that the complaint has been resolved.

If, through the method of mutual agreement, the conflict arising from the transaction still cannot be resolved, Vinpearl Golf will request the intervention of competent legal authorities to ensure the legitimate interests of all parties, especially the customer.